Claims

Our Services

We’re here to help you get your personal insurance done right.

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insurance@kpipartners.com.au

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Overview

Dedicated Support If You Ever Need To claim

Hopefully you never need to claim, but if you do, we are here to support you every step of the way so you can focus on what’s important.

How we help

You won’t be alone when you need help the most
We’ll work with you and the insurer to streamline the process and get your claim paid out as fast as possible.

One Point of contact

Avoid explaining the same thing to multiple different people since you’ll only have one claims specialist you have to deal with.

Expert Guidance

We help with everything to do with the claim, from getting the paperwork done right to handling the back and forth with the insurer.

Faster Payouts

We know what needs to be done when submitting claims. Our team helps you to avoid mistakes and gets your claim paid out faster.

Frequently Asked Questions

1. Do Claims actually get paid?

2. How long does it take for me to receive my payout?

3. Can I claim multiple policies at the same time?

4. Do I have to pay premiums while I'm claiming on Income Protection Insurance?

5. Where is the claim paid to?

6. Do I pay tax on insurance payouts?

The general rule is if there is a tax deduction when paying for the policy then it is taxed when a claim is paid out. There are different tax rules when paying for insurance inside or outside of super. Here’s more of a breakdown:

Income Insurance: payouts are generally taxed at your income tax rates
Life Insurance: payouts are generally tax-free except when paid to someone who isn’t a dependant
Disability Insurance: payouts are generally taxed between 0% to 22% in super are and tax-free outside
Trauma Insurance: payouts are generally tax-free.

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When can I claim?

Don’t miss an opportunity to claim just because you didn’t know you could – let’s have a chat.

The claims process...

- Income Protection
If you can’t work due to being sick or injured for longer than your chosen waiting period.
- Waiting period
How long you need to be off work before you can make a claim. It varies from 14 days to 2 years and was chosen when you purchased your insurance.
- Disability Insurance
If you’ve been diagnosed by two specialists as being permanently disabled and unable to work again.
- Life Insurance
If you’ve been diagnosed with less than 12 months to live or if a loved one with cover passes away.
- Trauma Insurance
If you’ve suffered one of up to 50 different traumatic events (e.g. cancer, a heart attack or stroke etc).

1. Get in touch with us

We’ll then look at your policies to see what you can claim and walk you through your options.

2. We lodge the claim

We’ll help you fill in the forms and guide you through getting the relevant medical documents.

3. It gets reviewed

The insurer reviews the claim and will let you know the outcome. Usually this takes about 2 weeks.

4. You get paid out

If your claim is accepted you’ll usually receive your payout in 48 hours (it varies with Income Insurance).

What Our Customers Feel About Our Services!

When our customers succeed, so do we!!

It’s been an excellent experience. Allianz team of consultants is a trusted partner; they took the necessary time to understand our operations and needs, which was essential for our providers and clients. They were professionals and made the right changes and adjustments to align project team with our culture and needs.